Our services focus on comprehensive business evaluations that assess both your business and employees. These evaluations analyze the physical appearance of personnel and the business environment, how employees respond to customer questions, their product knowledge, and more, providing valuable customer service insights.
Evaluations can be delivered in written, audio, or video formats, depending on your state's recording laws. The on-site portion of a Mystery Shopping experience typically lasts between 10-20 minutes, although some industries may require 60-90 minutes on-site. These evaluations are usually scheduled within an agreed-upon date to support your Business Improvement and drive Business Success.
